Your Voice Matters at ThotHub

We deeply value your experiences and insights. Your feedback helps us create a better yoga community and improve our services. Whether you have suggestions, concerns, or complaints, we're committed to listening and taking meaningful action to enhance your wellness journey with us.

We Listen & Act

Every piece of feedback is carefully reviewed by our team. We use your insights to improve our classes, instructor training, facilities, and overall experience. Your voice directly contributes to making ThotHub a better place for everyone.

Safe & Confidential

All feedback and complaints are handled with complete confidentiality and respect. You can share your concerns knowing they will be addressed professionally and without any impact on your membership or class participation.

Quick Response

  • Urgent complaints: Same day response
  • General feedback: Within 24-48 hours
  • Follow-up within 7 days with action plan
  • Resolution tracking until issue is closed

Multiple Ways to Share

Choose the method that feels most comfortable for you - online forms, phone calls, email, or in-person conversations. We provide various channels to ensure everyone can share their experiences easily.

Share Your Feedback

Help us improve by sharing your positive experiences, suggestions, or areas where we can do better.

File a Complaint

If you've experienced an issue, we want to address it promptly and make things right.

Other Ways to Reach Us

📞

Call Us Directly

+1 (341) 188-0757
Mon-Sun: 6:00 AM - 10:00 PM
For urgent matters

📧

Email Our Team

info.thothub@gmail.com
Response within 24-48 hours
All feedback welcome

💬

In-Person Discussion

Visit our front desk
535 Hwy 101, Solana Beach
Speak with management

🔒

Anonymous Feedback

Suggestion box at studio
Or use forms without name
Complete confidentiality

How We Handle Your Feedback

1

Receive & Acknowledge

We confirm receipt within 24 hours and assign a team member to your case

2

Review & Investigate

Thorough review of your concerns with all relevant team members and stakeholders

3

Develop Action Plan

Create specific steps to address issues and prevent future occurrences

4

Implement & Follow Up

Take action and keep you updated on progress until resolution is complete

How Your Feedback Creates Change

"I suggested having more beginner-friendly classes, and within a month ThotHub added three new Hatha sessions. They really listen!"

— Sarah M., ThotHub Member

"When I had concerns about the temperature in one studio, they addressed it immediately and even upgraded the ventilation system."

— Michael R., ThotHub Member

"My feedback about online class timing led to new evening sessions that work perfectly with my schedule. Amazing responsiveness!"

— Lisa T., Online Student

Frequently Asked Questions

Absolutely not. All feedback and complaints are handled confidentially and will never impact your membership status, class bookings, or how you're treated by staff.
We acknowledge all feedback within 24 hours. Urgent complaints receive same-day attention, while general feedback gets a detailed response within 24-48 hours.
Yes, you can use our suggestion box at the studio or submit online forms without providing your name. However, contact information helps us follow up if needed.
You can escalate concerns to our studio director Marie directly at marie@thothub.com or request a meeting with management for further discussion.
Yes, we regularly share general improvements and changes made based on community feedback, while always maintaining individual privacy.

Your feedback drives our commitment to creating the best possible yoga experience. Thank you for helping us grow and improve together.