Refund Policy 

Detailed Refund Terms

Individual Class Bookings ($20 - $35 per class)

• Full Refund: Cancel within 24 hours of booking or 4+ hours before class starts
• 50% Credit: Cancel 2-4 hours before class (applied to your account for future use)
• No Refund: Cancel less than 2 hours before class or no-show
• Class Credit: If you arrive late (15+ minutes), receive 50% credit for future classes

Class Packages & Memberships

• 5-Class Package: Full refund within 24 hours; prorated refund based on unused classes within 14 days
• 10-Class Package: Full refund within 48 hours; prorated refund based on unused classes within 30 days
• Monthly Unlimited: Full refund within 7 days if 2 or fewer classes attended
• 3-Month Programs: Refund available for remaining months with 14-day notice

Special Circumstances & Exceptions

Medical & Health-Related Refunds

We understand that health comes first. If injury, illness, or pregnancy prevents you from safely participating in your purchased classes, we offer the following options:

• Full refund with medical documentation for unused classes/programs
• Unlimited class credit extension (credits never expire)
• Transfer to gentler class styles (prenatal, restorative, meditation)
• Temporary account pause for recovery periods up to 6 months

Life Circumstances

Major life changes happen. We provide flexible solutions for:

• Relocation: Full refund if moving more than 50 miles from our studio
• Job Loss: Payment plan options or extended credit periods
• Family Emergency: Compassionate refunds evaluated case-by-case

Class Cancellations by ThotHub

• Instructor illness: Full refund or free reschedule to any equivalent class
• Weather/Emergency: Automatic full refund or credit
• Schedule changes: 48-hour notice with refund or alternative class options

How to Request a Refund

Step-by-Step Process

1. Contact Us: Email info.thothub@gmail.com or call +1 (341) 188-0757
2. Provide Details: Include your booking confirmation, reason for refund, and preferred resolution
3. Review Period: We'll review your request within 24 hours on business days
4. Confirmation: Receive email confirmation of refund decision and processing timeline
5. Processing: Refunds processed within 3-5 business days to original payment method

Required Information

• Full name and email address used for booking
• Class date/time or package purchase date
• Booking confirmation number or receipt
• Reason for refund request
• Preferred resolution (refund, credit, or reschedule)

Non-Refundable Items & Services

Items Not Eligible for Refund

• Completed Classes: Classes you attended and completed
• No-Shows: Classes missed without prior cancellation
• Retail Items: Yoga mats, props, or merchandise (unless defective)
• Gift Certificates: Once purchased, gift certificates cannot be refunded (but they never expire)
• Private Sessions: Cancelled less than 24 hours in advance

Partial Refund Situations

• Package Upgrades: If you upgrade a package, only the difference is refundable
• Promotional Rates: Classes purchased with special discounts may have different cancellation terms
• Workshop Series: Multi-day workshops refunded only for unused sessions

Questions & Dispute Resolution

If You Disagree with Our Decision

We strive to be fair and understanding in all refund decisions. If you feel your situation wasn't properly considered, you can request a review with Marie, our founder and lead instructor.

• Email marie@thothub.com with "Refund Review Request" in the subject line
• Include all previous correspondence and additional context
• Reviews are completed within 48 hours
• Final decisions are communicated directly by Marie

Contact Information

Have questions about our refund policy or need assistance with a specific situation? Our team is here to help find the best solution for your needs.